Privacy Policy

Your privacy is of great importance to Telfree. At Telfree, we manage, utilise and store your information according to strict privacy policies, as set out below.
This Privacy Statement is designed to assist you in understanding how Telfree uses and safeguards the information you provide in using Telfree's Services and Products. By using this website and any of Telfree’s Products & services, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site or any of our services.

Access to your Account

In order to operate Telfree’s Products & Services, you select a unique a User ID/Username, and furthermore, link your mobile phone number, email address or Inbound Number to your Username. You will be required to set your own password. Your Username and Password are used to uniquely identify you and safeguard your account.

Other than yourself, your personal and data can only be accessed by authorized employees or agents of Telfree in order to be able to fulfil their given job requirements.

Information Collected

In order to provide you with a service we need to have certain information about you. Personal Data are facts we collect about you when you sign up to the service, when you access services from the website or your mobile phone, and when you use the services.

When you sign up to the service we may ask you for your Name, Date of Birth, Address, Payment Method, Telephone Number, Mobile Phone Number, Country & Email Address. We also hold data about which services of ours you have used.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service.

None of the information will be sold or made available to anyone.
The Telfree website and software may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; various cookies from your browser, the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

What do we use this information for?

We use this information so that we can confirm your identity and process your order when you first sign up for our service. We may also use your personal data for the following:

• Personal Data of friends and contacts

You may be interested in inviting your friends to join Telfree. In the event you wish to use Telfree's referral service, you will be directed to a web page or form where you may add one or more e-mail addresses/mobile numbers via an online form or the actual application. The information entered in this form will only be used for the purposes of automatically generating an e-mail/SMS message to these potential Telfree users.

• Marketing Activity

We may use your personal data to send you information about additional services that we provide.

• Collecting traffic data

We may hold data about the numbers and lengths of calls made in order to bill you for your services. We may also use it to identify some value added services we may offer you.

Protecting your Account

You agree to notify Telfree in writing of any unauthorized and/or fraudulent use of your Username or password. You agree to indemnify, defend and hold harmless Telfree, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection with the products & services, from any and all claims, losses, damages and expenses by, or on behalf of, you or any third party for any unauthorized or fraudulent use of Your Username or password.

You understand that the use of Internet applications may subject a user to various risks including the exposure of sensitive or confidential information to persons for whom it was not intended, hacking, viruses, exposure to contaminated files and objectionable material, spamming, electronic fraud and other security risks.

You agree that Telfree shall not be responsible or liable for any intrusion or hack to the Software nor for any unauthorised access to the information or data stored or communicated by you or any other person using the Software or the services of Telfree or any of its strategic partners, affiliates or third party service providers and it is your own responsibility to ensure that that only authorised persons have access to such information or data through adequate information security standards and procedures to be implemented and monitored by you.

You furthermore agree to be bound by the terms of Telfree's privacy policy located at www.telfree.com/privacy. Telfree does not guarantee the non-exposure of your personal information or IP address. Notwithstanding the terms of Telfree's privacy policy, you assume the risk of any breaches of privacy.

Disclosure of your Information

Telfree shall not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content to any third party entity without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

In order to provide you with access to Telfree products you may request, Telfree may share some of your personal data with companies within the Telfree Group, and other service providers and/or agents.

Spam

Telfree may contact you from time to time to provide you with key information to use the services you requested as well as marketing promotions and in such cases, provide you with the option to opt out of further communication. You will not get any SPAM from us to you, ever. 

Amendments to Policy

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information. Please refer back to this policy regularly.  If you have any questions or concerns about our privacy policy, please send contact us.